Manchester United co-chairman Joel Glazer has responded to a letter signed by members of the United Fans Forum that called for increased fan representation at boardroom level after their involvement in the proposed Super League.
But their withdrawal wasn't enough to quell the fury. United fans continued to protest against the owners in the weeks that followed and their demonstration at Old Trafford ahead of their clash with Liverpool led to some fans breaking into the stadium, and the game being postponed.
The letter from Glazer reads: "Dear fan representatives. Thank you for your letter dated April 30, sent in your capacity as representatives of Manchester United fans.
"I read the contents closely and your love and passion for the club came across very clearly. I want to salute your service to the Fans’ Forum, which I know is a vital channel for consultation between the club and our fans.
"As I recently stated publicly, I am personally committed to ensuring that we strengthen this relationship in future.
"Your heartfelt letter captured the unique spirit of Manchester United, forged through decades of triumph, adversity and tragedy, and still powerfully present in today’s exciting team under Ole and the vibrant fanbase which you represent.
"I was personally humbled by parts of your letter, as you explained so clearly why our initial support for the European Super League left you feeling angry and let down. I would like to reiterate my sincere apology for the mistakes that were made.
"In particular, I want to acknowledge the need for change, with deeper consultation with you as our main fan representative body across a range of important issues, including the competitions we play in.
"We also recognise the importance of fan and football interests being embedded in key decision-making processes at every level of the club, and we are open to constructive discussions on how to reinforce that principle."
The full letter, all 800 words of it, can be found on the Man Utd website.