Aston Villa club captain Micah Richards spoke to fans in an emotional confrontation following his side's 1-1 draw at League Two Wycombe in the FA Cup 3rd Round.
BT Sport have captured an eye-opening moment, when Richards went over to a selection of the Villa faithful to discuss what was going wrong at the club.
While it is difficult to make out what is being said throughout the entire conversation, you can hear one member of the group of fans asking Richards, "Where's the passion? There's no passion on that pitch," with Richards replying, "We're trying!" in a heated discussion.
The result takes Villa to new lows this season, as the club have now gone 16 games without a win. It is also new boss Remi Garde's 10th game in a row without tasting success since taking charge at Villa Park, and the recent result is yet another blow to the side who look certain to be relegated this season.
Their draw with Wycombe means a replay at Villa Park in the games to come, as Villa will also have to contend with two massive home games against Crystal Palace and Leicester City.
Garde will know they must not accept anything less than victory in those two games if they have any real ambitions of staying up this season.